The Royal Escape vinyl

Return/Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, mail to merchlatanyaalberto@outlook.com, please add your order number. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

For any other return questions contact us at merchlatanyaalberto@outlook.com.

Shipping
The estimated delivery time depends on the country. As soon as your order has been shipped, you will receive a shipping confirmation email with a tracking number. All shipping prices includes VAT. Please be aware that delivery times might be affected during the holidays and sale periods.

 

Deliveries within the Netherlands and Belgium:
All orders placed before 3 pm on working days, will be delivered within the next 3 to 7 working days. We offer standard shipping to your preferred address or you can pick up your order at a Pick-up point whenever suits you best. Please be advised you will need to show an ID document when picking up your order.

Deliveries within the European Union:
From 7 to 20 working days

Deliveries in all other countries:
From 9 to 30 working days 

 

Estimated CountryShipping cost
Europe Zone 1 € 6,00 (NL, BE, UK, FR, DE)
Europe Zone 2 € 10,00 (All other European countries)
Outside EuropeZone 1 € 15,00 (US, JP, AU and more see details below)
Outside Europe Zone 2 € 18,00 (RU, BR, AF and more see details below)
 

Holiday Season 
Because of the high demand of our sale items, orders placed during the sale are only confirmed after receiving a shipping confirmation email. Therefore it is possible that your order will be cancelled because of out of stock items. Please be aware of a longer delivery time due to the holidays. We are working towards having your order processed as fast as possible.

 

Product Appearance 
The images of the products on the (desktop or mobile) website and/or app are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your screen's display can accurately display the colour of the products. Your products may vary slightly in colour from those images. the packaging of the products may vary from that is shown on the images on the (desktop or mobile) website and/or app. 

Processing Guidelines 
All products on the website are subject to availability and payment being received before your order is processed. We will contact you if the products you have ordered are out of stock, or if additional identification is needed for credit card verification. 

 

International Shipping Policies 
If you order products from our website for delivery to an international destination, your order may be subject to import duties and taxes once a shipment reaches your country. You will be responsible for payment of any such import duties and taxes. We have no control over these charges and cannot predict what they may be. International orders may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates. When ordering from us, you are considered the "importer of record" and must comply with all laws and regulations of the country in which you are receiving the goods. We will not be liable or responsible if you break any such law. 

 

Undeliverable and Refused Packages 
In the event that delivery is rejected for any reason or considered undeliverable because of an invalid shipping address. We are not responsible for packages that have been lost, stolen or mis-delivered. 

 

Inspection 
You are required to inspect the delivered products once you receive your order and ensure that the products are "as expected" condition. In the event they are not in an "as expected" condition, please mail to merchlatanyaalberto@outlook.com as soon as possible, with all necessary information (order, contact details and problem description) and including photographic proof. 

 

Shipping Errors or Damaged Products 
If you have received a wrong or damaged product, please contact us within 30 days of receiving the order to be eligible for a free exchange with a new, similar product or refund. In the case of a refund, we will be able to issue your full refund within 30 days of us receiving the wrong or damaged product, as per our Shipping Policy. 

 

Events outside our control 
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations if caused by events outside our reasonable control, including (but not restricted to) fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central government or other competent authorities.

Whether you’re looking for answers, would like to solve a problem, or just want to let us know what you think of our brand, you can email us at merch@latanyaalberto.com

Please add your order number, if you have a question regarding your order.

For returns, check out our return policy here